At Solvianeira, we understand that plans can change after an order is placed. Our Cancellation Policy is designed to help customers understand their options based on the actual progress of an order, from initial preparation to shipment. Because furniture orders may move through different fulfillment stages, cancellation requests are reviewed according to the order’s current status and any applicable legal requirements.
1. Requesting a Cancellation
If you no longer wish to receive an order, please contact our customer service team as soon as possible. Submitting a cancellation request does not automatically cancel an order. Cancellation is effective only after we confirm that the request has been accepted, unless applicable law provides otherwise.
The earlier you contact us, the more options may be available. However, we cannot guarantee that an order can be stopped once processing or fulfillment activities have begun.
2. Cancellation Options Based on Order Status
Before Shipment
If your order has not yet shipped, you may request cancellation by contacting our customer service team. We will review the order’s current status and determine whether cancellation is still possible.
If the cancellation is approved, we will provide confirmation and arrange any applicable refund in accordance with this policy and applicable law.
During Order Preparation
An order may already be undergoing picking, packing, or other fulfillment activities before it is handed to the carrier. During this stage, we will review whether the order can still be stopped.
Cancellation during preparation is not guaranteed. If the order can no longer be stopped, we will explain the available next steps, including any applicable options under our Returns and Refunds Policy.
After Shipment
Once an order has been shipped or handed over to the carrier, it generally cannot be canceled through our standard cancellation process.
If you no longer need the item, please review our Returns and Refunds Policy for applicable return conditions and procedures.
Nothing in this policy is intended to limit any cancellation, return, refund, or other rights you may have under applicable law.
3. How to Submit a Cancellation Request
Please contact us using one of the following methods:
Email: client@solvianeira.com
Phone: +1 (330) 563-8074
To help us identify your order and review your request, please provide:
Your order number.
The name used when placing the order.
The email address associated with the order.
A clear statement that you wish to cancel the order.
Proof of payment, only if reasonably necessary to help verify the transaction.
Please do not send your full payment card number, account password, or other sensitive authentication information by email.
If you contact us by phone, please keep your order number available so that we can locate the relevant purchase.
4. How We Review Your Request
Each cancellation request is assessed against the order’s actual fulfillment status. Depending on the circumstances, the outcome may be one of the following:
Cancellation approved: We confirm that the order has been canceled and explain the applicable refund arrangements.
Cancellation under review: We need to check the fulfillment status or determine whether the order can still be stopped.
Cancellation unavailable through the standard process: The order has progressed too far to be canceled through the normal procedure. We will direct you to any applicable alternative options.
A request being received or reviewed does not, by itself, mean that the order has been canceled. Please wait for our confirmation before treating a cancellation as complete.
We do not promise a particular review time. We will handle requests in accordance with the circumstances and any applicable legal obligations.
5. Refunds for Approved Cancellations
If your cancellation is approved and a refund is due, the refund will generally be issued to the original payment method, subject to applicable law and payment-provider requirements.
The time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution. We cannot guarantee an exact posting date.
Any refund will be handled in accordance with applicable legal requirements. If a cancellation or refund is required by law, the relevant legal requirements take precedence over any inconsistent provision in this policy.
6. Shipping Delays and Other Circumstances
If an order cannot be shipped within the applicable period or a material shipping delay occurs, we will address the situation in accordance with applicable law. Where required, this may include notifying you of the delay and providing the legally required options to agree to a revised shipping arrangement or cancel the order and receive a refund.
Your rights in these circumstances are not limited by the standard cancellation stages described above.
7. If Your Order Has Already Shipped
For orders that have already left our fulfillment process, please consult our Returns and Refunds Policy before taking further action.
Return eligibility, return procedures, and any applicable refund will be determined under that policy and applicable law. Please contact us if you need help identifying the appropriate procedure for your order.
8. Contact Information
For cancellation requests or questions about an existing order, please contact:
Solvianeira Customer Service
Email: client@solvianeira.com
Phone: +1 (330) 563-8074
Mailing Address: 1005 Clarendon Ave SW, Canton, OH 44710, United States
Customer Service Hours: Monday–Friday, 9:00 AM–12:00 PM and 2:00 PM–6:00 PM
When contacting us, please include your order number whenever possible. This helps us identify the relevant purchase and review its current status.
9. Policy Updates and Your Rights
We may update this Cancellation Policy when our procedures, business practices, or legal obligations change. The latest revision date will be displayed at the top of this page.
The version applicable to an order will be considered in accordance with applicable law and the circumstances of the transaction. Nothing in this policy waives or restricts consumer rights that cannot lawfully be waived or restricted.
If any provision of this policy is found to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.