1. Scope and Application of These Terms
Welcome to Solvianeira (solvianeira.com). These Terms of Service govern your access to and use of our website, including browsing, shopping for, and purchasing products through the website.
Please read these Terms before using the website or placing an order. If you do not agree with the applicable provisions, please discontinue the relevant use of the website.
These Terms explain the rules governing website use, product listings, orders and payments, shipping arrangements, order cancellations, returns and refunds, and related rights and responsibilities. For a specific transaction, these Terms should be read together with the product information displayed at the time of purchase, checkout details, and applicable policies.
Nothing in these Terms is intended to exclude or restrict any consumer rights that applicable law grants and does not permit us to waive or limit.
2. Website Use and User Responsibilities
You may access and use this website in compliance with applicable laws and these Terms.
When using the website, you agree to:
Provide accurate, complete, and up-to-date order and contact information.
Review product details, quantities, prices, shipping addresses, and other order information before submitting an order.
Refrain from using the website for fraudulent or unlawful activities or to infringe the lawful rights of others.
Avoid interfering with website operations, attempting unauthorized access to website systems, or otherwise disrupting the normal use of the website.
If website activity involves fraud, unauthorized access, or other unlawful conduct, we may take appropriate measures to the extent permitted by applicable law.
If a situation may affect a submitted order, payment, or a consumer's legal rights, we will consider the specific facts and applicable law rather than automatically denying a consumer's lawful rights merely because of a general technical issue or information error.
3. Product Information, Displays, and Availability
Our website offers product information across categories including Living Room Furniture, Dining Room Furniture, Entryway Furniture, and Storage Furniture to help customers evaluate products and make informed purchasing decisions.
We make reasonable efforts to keep product names, descriptions, images, prices, and other listing information clear and accurate. However, display settings, device screens, and image presentation may cause visual differences. Product images should not be interpreted as additional guarantees of materials, dimensions, colors, or other product characteristics that have not been expressly described.
Please refer to the information provided on the relevant product page. Before placing an order, carefully review dimensions, materials, functions, assembly requirements, and other features that may affect your purchasing decision. If you have questions, you may contact us using the details provided in these Terms.
Product availability may change. Viewing a product or adding it to a shopping cart does not necessarily reserve that product for you or mean that your order has been accepted.
If we identify an error in product information, inventory, or pricing, we may need to verify the relevant details and take appropriate action. For orders that have already been submitted or confirmed, we will consider the order status, applicable law, and relevant consumer rights. A website error does not automatically entitle us to cancel an established transaction at our discretion.
4. Orders, Acceptance, and Payment
4.1 Reviewing Your Order Before Submission
Before submitting an order, please confirm the selected products, quantities, applicable prices, shipping charges, delivery address, and other information displayed at checkout.
After submitting an order, please review your order confirmation and any subsequent notifications. Order submission, payment authorization, order acceptance, and shipment may be separate stages. The status of a specific order should be determined by the relevant website notifications and actual transaction details.
4.2 Order Processing and Acceptance
Whether an order has been accepted or can be modified depends on its status and the circumstances of the transaction. An order confirmation should not be interpreted as a guarantee of a shipment or delivery date that has not been expressly promised.
If inventory changes, a material information error, unsuccessful payment authorization, or another issue affects fulfillment, we may need to verify the order and contact you, adjust the handling process, or cancel the order as required or permitted by applicable law.
If an order cannot be fulfilled and a refund is legally required, we will process it in accordance with applicable law and the relevant refund rules.
4.3 Payment Methods
Available card brands are determined by the payment methods displayed at checkout and successfully supported by the actual payment system. The card brands intended to be supported include:
Visa
Mastercard
American Express
Discover
JCB
Diners Club
This list is subject to the website's actual payment configuration. A card brand should not be considered available if it has not been enabled in the checkout system.
Whether a payment succeeds, requires additional verification, or needs to be resubmitted depends on the actual payment process and the relevant financial institution.
For your protection, do not send complete card numbers, security codes, account passwords, or other sensitive payment credentials through ordinary email or telephone communications.
5. Shipping and Delivery
5.1 Shipping Coverage
We currently offer shipping within the United States. Specific delivery addresses and order eligibility are subject to the options displayed at checkout and the outcome of order processing.
5.2 Shipping Charges
Standard shipping charges are based on the merchandise subtotal:
Orders with a merchandise subtotal below $89.99: $8.99 standard shipping fee.
Orders with a merchandise subtotal of $89.99 or more: Free standard shipping.
An order with a merchandise subtotal of exactly $89.99 qualifies for free standard shipping. Before submitting your order, please review the final order total and any clearly disclosed charges that apply to your transaction.
5.3 Order Processing and Estimated Transit Time
Orders generally require 1–3 business days to process. After an order is handed over to the carrier, standard transit generally takes an estimated 5–11 business days.
Order processing and transit are separate stages. Transit time begins when the carrier receives the package and should not be treated as the total time from order placement to delivery.
These timeframes are estimates, not guaranteed delivery dates for every order. Actual delivery may be affected by carrier operations, weather, transportation disruptions, address information, and other unforeseen circumstances.
We will provide available tracking information based on the actual shipping arrangement. Tracking records may take time to update. A temporary lack of new tracking scans does not necessarily mean that a package has been lost.
5.4 Shipping Delays and Customer Options
If we determine that an order may not ship within the applicable promised or estimated shipping timeframe, we will respond based on the circumstances and applicable law. Where legally required, we will provide a delay notice and explain the options available to you.
Depending on applicable U.S. federal or state law, certain situations may require us to obtain your consent to a shipping delay, allow you to cancel the order, or refund amounts already paid. We will follow the applicable requirements.
If you do not wish to continue waiting, you may submit a cancellation request in accordance with the notice you receive, the order status, and applicable law. Any refund legally required will be processed in accordance with the applicable requirements.
The estimated transit time stated in these Terms does not relieve us of any applicable legal obligations concerning shipment, delay notices, cancellation options, or refunds.
5.5 Address Changes, Damaged Packages, and Shipping Issues
If you need to change your delivery address, please contact us as soon as possible. Whether a change can be made depends on the order's processing status and whether the carrier still permits the change. We therefore cannot guarantee that every address-change request can be completed.
If a package arrives visibly damaged, tracking information remains inactive for an extended period, a package appears to be lost, or another delivery issue arises, please contact us. Where possible, provide your order number, a description of the issue, relevant photographs, or tracking information so that we can investigate.
Depending on the circumstances, we may coordinate with the carrier to investigate the issue. Handing a package over to a carrier does not automatically release us from responsibilities imposed by applicable law.
For more detailed shipping arrangements, please see our Shipping Policy.
6. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible and provide your order number and cancellation request.
6.1 Cancellation Before Shipment
You may submit a cancellation request while your order has not yet shipped. We will determine whether cancellation is possible based on the order's processing status.
Submitting a cancellation request does not automatically mean that the cancellation has been completed. Please refer to our response confirming the outcome.
If a refund is legally required, we will process it in accordance with applicable law and the relevant refund rules.
6.2 Cancellation After Shipment
Once an order has shipped, it generally cannot be canceled through the standard pre-shipment cancellation process. This does not automatically eliminate any rights you may have under our returns and refunds policy or applicable law.
If your package has already been handed over to the carrier, please contact us with the relevant details. We will explain the available options based on the order status and applicable rules.
For the specific process, please see our Cancellation Policy.
7. Returns, Exchanges, and Refunds
7.1 Return Request Period
For products that qualify under our voluntary returns policy, customers may generally submit a return request within the applicable 30-day return request period.
The starting date, eligible product conditions, application procedure, and other restrictions are governed by the returns and refunds policy applicable to the purchase. Please review those conditions before submitting a request and retain your order information and any necessary proof of purchase.
This voluntary return arrangement does not limit any additional rights granted to consumers under applicable law.
7.2 Return Review and Product Condition
Return requests must satisfy the conditions of the applicable returns and refunds policy. We may need to verify the order information, reason for return, and condition of the product to determine whether the request qualifies under the voluntary return policy.
Submitting a request does not necessarily mean that the return has been approved. We will review the request in accordance with the applicable policy and law and explain the next steps where necessary.
7.3 Exchanges
We do not currently offer a standard exchange service. Customers who wish to obtain a different product may review the applicable returns and refunds policy to determine whether returning the original product and placing a separate order is an available option.
Nothing in these Terms excludes repairs, replacements, refunds, or other consumer remedies required by applicable law.
7.4 Refund Processing
For eligible returns, we generally initiate refund processing within 1–3 business days after the returned product has been received and inspected.
This timeframe refers to the initiation of refund processing. It does not mean that the funds will necessarily appear in your account within the same period. The actual posting time may depend on your original payment method, card issuer, bank, or other relevant financial institution.
Refunds are generally returned to the original payment method in accordance with the applicable transaction and refund process. If the original payment method is unavailable or special circumstances arise, we will communicate with you about the available handling options under applicable rules.
If applicable law requires a different refund timeframe or procedure in a particular situation, the legal requirement will apply.
For complete return conditions, request instructions, and refund rules, please see our Returns and Refunds Policy.
8. Privacy and Personal Information
When you browse the website, place an order, or contact us, the website may process personal information as required for its actual business operations.
The categories of information collected, purposes of use, processing methods, sharing practices, retention arrangements, and applicable consumer privacy rights must reflect our actual data practices and applicable law. We do not make unverified promises about data security, retention, or third-party information sharing merely through these Terms.
If applicable law entitles you to access, correct, or delete personal information or exercise other privacy rights, you may submit a request through the applicable request channel. We will handle such requests in accordance with applicable law.
This general description does not replace any separate privacy disclosures required by law and does not limit consumer rights provided by applicable law.
9. Website Content, Intellectual Property, and Availability
Text, page layouts, images, graphics, logos, and other website content may be protected by applicable intellectual property laws.
Unless authorized, permitted by applicable law, or expressly stated otherwise for particular content, you may not copy, distribute, modify, commercially use, or otherwise infringe the lawful rights associated with that content.
We make reasonable efforts to maintain normal website operations. However, the website may experience temporary interruptions, access delays, or functional issues due to maintenance, technical failures, network problems, or other causes.
We do not guarantee uninterrupted website operation at all times, on every device, or under every network condition. Any limitations concerning website availability remain subject to applicable law and do not exclude responsibilities that cannot legally be excluded.
If the website provides links to third-party websites, those links may be provided for convenience. Third parties may independently manage their own content, privacy practices, and service terms. Please review the applicable terms and privacy information before accessing third-party websites.
10. Limitation of Liability and Consumer Rights
The website and its related content and services are provided subject to applicable law.
To the extent permitted by applicable law, we do not assume unlimited liability for indirect or incidental losses for which we are not legally responsible. Any limitation of liability must be interpreted in light of the specific transaction, the circumstances, and applicable law.
Nothing in these Terms excludes or restricts liability that applicable law prohibits us from excluding or restricting. These Terms also do not affect any consumer rights to cancellation, refunds, product-related remedies, or other legal protections provided by applicable law.
If any provision of these Terms is found unenforceable in a particular circumstance, the effect on that provision and the remaining Terms will be determined in accordance with applicable law.
11. Disputes and Governing Law
If you have a question or concern about an order, product, shipment, or refund, we encourage you to contact us using the information provided in these Terms. This gives us an opportunity to review the order details and discuss available options.
The interpretation of these Terms, the applicable law, and the resolution of disputes will be determined in accordance with applicable legal requirements and the circumstances of the transaction. Without appropriate legal review, these Terms do not designate a particular state's law, a specific court, or mandatory arbitration. They are not intended to restrict any rights consumers may have to bring a claim, submit a complaint, or pursue another remedy under applicable law.
Where applicable law imposes mandatory requirements concerning consumer transactions, dispute jurisdiction, or particular contractual provisions, those requirements will govern.
12. Changes to These Terms
We may update these Terms of Service in response to website operations, changes in transaction procedures, policy developments, or legal requirements.
The updated version will be published on the website and, where appropriate, will include a revised update date. The version applicable to a transaction and the requirements of applicable law will determine how the Terms apply.
For material changes that legally require separate notice, consent, or other procedural protections, we will follow the applicable requirements. Updates to these Terms should not be interpreted as retroactively depriving consumers of rights they have already acquired under applicable law.
13. Contact Us
If you have questions about these Terms, an order, shipping, or returns and refunds, you may contact us using the following information:
Brand: Solvianeira
Website: solvianeira.com
Email: client@solvianeira.com
Phone: +1 (330) 563-8074
Contact Address: 1005 Clarendon Ave SW, Canton, OH 44710, United States
When contacting us, please provide your order number and a brief description of the issue where possible so that we can review the relevant details.
Thank you for reading the Solvianeira Terms of Service. We aim to help customers understand important information before purchasing through clear product information, transparent transaction rules, and defined after-sales policies, while making it easier to identify the appropriate next steps when questions arise.