At Solvianeira, we want you to feel confident when shopping for furniture online. This Returns and Refunds Policy explains how to request a return, what to expect during the refund process, and how we handle items that arrive damaged, defective, or different from what you ordered.
This policy applies to orders shipped within the United States, subject to applicable federal and state laws. Nothing in this policy limits any consumer rights that cannot legally be waived or restricted.
1. Return Eligibility
For eligible purchases, you may request a voluntary return within 30 days of receiving your order.
To qualify for a voluntary return, an item should generally meet the following conditions:
It is returned within the applicable return period.
It is in reasonably good condition, allowing for ordinary inspection of the item.
It has not been damaged, excessively used, or altered after delivery, except as permitted by applicable law.
All included parts, hardware, accessories, and instructions are returned when reasonably possible.
We understand that furniture may need to be unpacked or carefully assembled to determine whether it is suitable for your space. Opening packaging or performing reasonable inspection does not automatically disqualify an item from a voluntary return. However, excessive use, avoidable damage, missing components, or other conditions beyond reasonable inspection may affect return eligibility or the refund amount where permitted by law.
Please retain the original packaging whenever possible, especially for large furniture items, as it may help protect the product during return shipping. Lack of original packaging alone will not automatically eliminate rights that apply under law.
The 30-day voluntary return period does not limit any longer or separate rights you may have under applicable law for defective, damaged, misdescribed, or otherwise nonconforming products.
2. How to Request a Return
Please contact our customer service team before sending any item back. Unauthorized returns may be delayed because we need to confirm the correct return instructions and destination.
To request a return, follow these steps:
Step 1: Contact Us
Email client@solvianeira.com with the following information:
Your order number
The name or description of the item you wish to return
The reason for the return
Clear photos or videos, if relevant to the request
For damage, defects, missing parts, or an incorrect item, please include photos showing the issue and the product's packaging when available.
Step 2: Review of Your Request
Our customer service team will review your request and may contact you for additional information. We aim to respond to return inquiries within a reasonable time.
Step 3: Return Instructions
If the return is approved, we will provide the applicable return instructions, including the return address and any packaging or shipping requirements.
Please do not ship the item to the address shown on your original package unless we have confirmed that it is the correct return destination.
Step 4: Ship the Item Back
Package the item securely to help prevent additional damage during transit. For voluntary returns, you are generally responsible for arranging and paying for return shipping, where permitted by law and where this responsibility was disclosed before purchase.
Step 5: Inspection and Refund
After the returned item arrives, we will inspect it as reasonably necessary to confirm its condition and eligibility. Approved refunds will be issued to the original payment method, subject to the timing and requirements described in this policy and applicable law.
Nothing in this process will delay a refund or other remedy beyond a deadline required by applicable law.
3. Return Shipping and Fees
Voluntary Returns
For eligible returns requested for personal reasons, such as a change of mind, a preference change, or an item no longer being needed, the customer is generally responsible for reasonable return shipping costs, where permitted by law and disclosed before purchase.
We do not provide prepaid return shipping labels for standard voluntary returns unless we expressly agree otherwise.
Furniture can be bulky or heavy, so return shipping costs may vary depending on the item's size, weight, packaging, and shipping destination. Please contact us before arranging shipment if you need clarification about the return process.
Damaged, Defective, Incorrect, or Nonconforming Items
If an item arrives damaged, has a defect, is materially different from its description, or is not the item you ordered, please contact us as soon as reasonably possible.
Where the issue is our responsibility or applicable law requires us to cover the costs, we will arrange or cover reasonable return transportation and any other necessary costs associated with the legally required remedy. Depending on the circumstances and applicable law, the available remedy may include replacement parts, repair, replacement, or a full or partial refund.
Please do not dispose of or return an affected item before contacting us, unless immediate action is reasonably necessary or applicable law provides otherwise.
No Undisclosed Fees
We do not impose a fixed return processing fee, restocking fee, or other undisclosed return charge. Any deduction from a voluntary return refund must be permitted by law, supported by the circumstances, and disclosed as required.
4. Refund Processing and Timing
Standard Voluntary Returns
For an approved voluntary return, we generally initiate the refund within 1–3 business days after receiving and verifying the returned item.
After we initiate the refund, the time it takes for the funds to appear in your account depends on your payment provider, card issuer, bank, or other payment service.
Refunds are normally issued to the original payment method. If the original method is unavailable, we will work with you to determine an appropriate alternative, subject to applicable law and payment provider requirements.
Returns Required by Law
If applicable law requires a refund within a specific period, that legal deadline takes precedence over our standard processing timeframe.
Where the law permits us to wait for the returned goods or proof that they have been shipped back, we may withhold the refund until the earlier of those events. We will not rely on this provision where applicable law requires an earlier refund.
For statutory withdrawal rights that apply to your purchase, any refund of standard outbound delivery charges will be handled as required by law. Where applicable, additional charges for choosing a more expensive delivery option than the least expensive standard delivery available may not be refundable.
5. Damaged, Defective, or Incorrect Items
We take product quality and order accuracy seriously. If your furniture arrives damaged, defective, incomplete, or different from the item you ordered, please email client@solvianeira.com and include your order number, a description of the issue, and relevant photos or videos when available.
We will review the information and explain the next steps. Depending on the circumstances, the issue, and applicable law, we may offer one or more of the following remedies:
Replacement of damaged or missing parts
Repair of the affected item
Replacement of the item
A full or partial refund, where appropriate or required by law
We will not automatically apply the 30-day voluntary return deadline to claims involving defects, damage, incorrect items, or other issues for which applicable law provides separate rights.
Where we are responsible for the issue, we will cover reasonable return shipping and necessary handling costs when required by law or otherwise appropriate to resolve the issue. Any repair or replacement will be provided without charge where applicable law requires it, including necessary shipping, materials, labor, and other required costs.
Please contact us promptly after discovering an issue so we can assess it and help resolve it. This request does not waive any rights or deadlines provided by applicable law.
6. Statutory Withdrawal and Other Consumer Rights
Some purchases may be subject to statutory withdrawal, cancellation, return, or refund rights under the laws applicable to the customer or transaction. These rights vary by jurisdiction and do not necessarily apply to every purchase shipped within the United States.
Where a statutory withdrawal right applies, the applicable law may provide a withdrawal period, often 14 days from delivery for covered transactions. Additional rules may govern how you notify us, when goods must be returned, which delivery costs must be refunded, and when the refund must be issued.
If a statutory withdrawal right applies to your purchase:
You must notify us of your withdrawal within the applicable legal period.
You must return the goods within the period required by applicable law.
We will process the refund within the legally required timeframe.
We may withhold the refund until we receive the returned goods or proof of return shipment, whichever occurs first, where the law permits.
Refunds of delivery charges and any permitted deductions will be handled according to applicable law.
The rules above are a general summary, not a representation that every U.S. customer has a universal 14-day right to return furniture. The applicable requirements depend on the governing law and the circumstances of the purchase.
Nothing in this policy limits mandatory consumer rights, including rights that cannot legally be excluded by a store policy.
7. Product Warranties and Legal Remedies
This policy does not replace or restrict any express warranty, implied warranty, or other consumer protection right that applies under federal or state law.
The availability and scope of implied warranties, warranty disclaimers, and other legal remedies may vary by state and by transaction. We do not represent that a single warranty period applies to every purchase throughout the United States.
Where applicable law provides a right to repair, replacement, refund, or another remedy for a defective or nonconforming product, that right remains available according to the law's requirements.
Certain jurisdictions outside the United States may provide additional mandatory protections, including statutory conformity rights or minimum liability periods. Those protections apply only when the relevant law governs the transaction.
8. Items That Do Not Meet Voluntary Return Conditions
A voluntary return may be declined, or the refund may be adjusted where legally permitted, if the item falls outside the stated voluntary return conditions. Examples may include:
The return request is submitted after the applicable voluntary return period.
The item has sustained avoidable damage after delivery.
The item shows use or alteration beyond what is reasonably necessary for inspection.
Parts, hardware, or accessories are missing and their absence affects the item's value or completeness.
Any decision will be based on the circumstances and applicable law. We will not use these conditions to deny a remedy required for a damaged, defective, incorrect, or nonconforming item, or to restrict any other non-waivable consumer rights.
If we believe a deduction is appropriate for a voluntary return, we will explain the basis for the deduction. No deduction will be made where prohibited by law.
9. Customer Support and Complaints
We aim to handle return, refund, and product-quality concerns fairly and promptly.
If you are dissatisfied with our handling of a request, please contact us with your order number and a description of your concern. We aim to provide an initial response to complaints within 14 days. This is our customer service commitment and is not a statement that the same response deadline is legally required for every U.S. transaction.
Any applicable statutory deadlines or remedies remain unaffected by this service commitment.
10. Contact Us
For return requests, refund questions, or product concerns, please contact us using the information below.
Company: Solvianeira
Address: 1005 Clarendon Ave SW, Canton, OH 44710, United States
Email: client@solvianeira.com
Phone: +1 (330) 563-8074
Customer Service Hours:
Monday–Friday: 9:00 AM–12:00 PM and 2:00 PM–6:00 PM
For information about canceling an order before shipment, please refer to our Order Cancellation Policy.
We may update this policy from time to time to reflect operational changes or legal requirements. The version published on our website will identify the effective date. Any update will not remove consumer rights that apply to an earlier purchase under applicable law.