At Solvianeira, we aim to make the delivery process as clear and convenient as possible. This Shipping Policy explains how orders are processed, how shipping fees are calculated, what delivery timeframes to expect, and how we handle shipping issues involving furniture and home furnishings.
Please review this policy before placing an order. Your product page, checkout details, and order confirmation may also contain information specific to your purchase.
1. Shipping Coverage
We currently offer shipping throughout the United States, subject to the service availability of our shipping partners and the characteristics of the items ordered.
Please provide a complete and accurate shipping address, including the correct ZIP code and contact information. If an address cannot be served or additional information is needed to complete delivery, we may contact you to clarify the details and discuss available options.
2. Shipping Fees
Standard shipping fees are calculated according to the order amount:
Orders below USD 89.99: A standard shipping fee of USD 8.99 applies.
Orders of USD 89.99 or more: Free standard shipping is available.
An order total of exactly USD 89.99 qualifies for free standard shipping.
Applicable shipping charges will be displayed during checkout. Free standard shipping does not include additional services such as in-home placement, furniture assembly, old furniture removal, or other specialized delivery services unless expressly stated on the applicable product page or in your order confirmation.
Any special delivery arrangements or additional applicable charges will be disclosed as required by applicable law.
3. Order Processing Time
Orders generally require 1–3 business days for processing and preparation before shipment.
Order processing time is separate from transit time. Processing may take longer if an order requires verification, product preparation, inventory review, or other necessary operational steps.
If we cannot ship an order within the applicable promised timeframe, we will provide any notices and options required by applicable law.
4. Shipping Carriers and Estimated Transit Time
Depending on the order and destination, we may use the following shipping carriers:
DHL Express
UPS
FedEx
The carrier assigned to an order may vary. We cannot guarantee that every order will be shipped by a particular carrier unless that arrangement is expressly confirmed.
After an order has been shipped and handed over to the carrier, the estimated transit time is 5–11 business days. This estimate begins after shipment and does not include the 1–3 business days generally required for order processing.
Transit times are estimates, not guaranteed delivery dates. Weather conditions, holidays, carrier operations, transportation disruptions, address verification, and other unforeseen circumstances may affect delivery.
If a significant delay affects shipment or delivery, we will provide applicable notices and options as required by law.
5. Preparing to Receive Furniture
Furniture and home furnishing products may vary in size, weight, and packaging. Before placing an order, please confirm that your delivery address can accommodate the expected shipment and that someone can receive the package when necessary.
If your delivery location has access restrictions, building requirements, or specific receiving procedures, please make the necessary arrangements in advance.
Unless expressly included in the product listing or order confirmation, standard shipping does not include in-home delivery, room-of-choice placement, furniture assembly, old furniture removal, or other specialized services.
Please refer to the applicable product listing and order confirmation for the services included with your purchase.
6. Order Tracking
Once your order has shipped, we will provide available tracking information through the applicable order notification method.
Tracking information may not update immediately after the carrier first receives the shipment. Some tracking events take time to appear, and a temporary lack of updates does not necessarily mean that a package has been lost.
You can use the tracking details provided to check the available shipment status. If tracking information remains unchanged for an extended period, shows an unusual status, or indicates a delay beyond the estimated transit time, please contact us with your order number and tracking details so we can help investigate.
7. Shipping Delays and Shipment Commitments
We make reasonable efforts to process and ship orders within the applicable promised timeframe. However, an estimated transit time is not an unconditional guarantee that an item will arrive on a particular date.
If we cannot ship an order within the applicable timeframe, or if a change to the expected shipment date requires notification, we will provide the notices required by applicable law.
Where required by law, you may be offered the option to agree to a revised shipment timeframe or cancel the order and receive a refund of amounts legally due. The applicable process will depend on the circumstances of the order and the requirements of the relevant law.
Nothing in this section limits any rights you may have under applicable consumer protection laws.
8. Items Damaged During Transit
If your order arrives with apparent shipping damage, missing components, or another delivery-related issue, please contact us as soon as reasonably possible so we can review the situation.
To help us investigate, please provide the following information when available:
Your order number.
A description of the damaged item or missing component.
Clear photographs of the affected item and its packaging.
The tracking number or other relevant shipping information, if applicable.
If practical, please retain the original packaging, shipping label, and related materials until the matter has been reviewed.
We will assess the available order and shipping information and coordinate with the carrier when appropriate. Depending on the circumstances, the applicable policies, and legal requirements, possible resolutions may include replacement components, another appropriate solution, or a refund where applicable.
The resolution will depend on the specific circumstances. Nothing in this section limits any rights available to you under applicable law.
9. Lost Shipments or Packages Marked as Delivered
If tracking shows that a package has been delivered but you cannot locate it, please first verify your shipping address and check common safe delivery locations. You may also wish to ask household members, building management, or others who may have accepted the package on your behalf.
If the package remains missing, contact us with your order number, tracking number, and a description of the situation.
If a shipment appears to be lost, delivery has failed, or another significant shipping issue has occurred, we will help review the available information and contact the carrier when appropriate.
Further action will depend on the investigation, the order details, and applicable law. Handing a package over to a carrier does not automatically eliminate any responsibilities we may have under applicable law.
10. Changes to Shipping Addresses or Order Information
If you notice an error in your shipping address, phone number, or other delivery information, please contact us by email as soon as possible. Include your order number and the corrected information.
Whether a change can be made depends on the order's processing status, whether the shipment has already been handed over to the carrier, and the carrier's available procedures.
Once an order has shipped, we cannot guarantee that an address change, package interception, or redirection will be possible. Please do not assume that a requested change has been completed until we confirm it.
11. Order Cancellations and Refunds
If you wish to cancel an order, please contact us as soon as possible. For orders that have not shipped, we will review the request based on the current order status, our Returns and Refunds Policy, and applicable law.
Orders that have already shipped generally cannot be canceled through the same process as unshipped orders. Depending on the circumstances, you may still be able to request a return, refund, or other available resolution under our applicable policies and the law.
Where applicable law requires cancellation or a refund because of a shipment delay or other qualifying circumstance, we will follow the relevant requirements.
For details about return eligibility, refund methods, and refund procedures, please review our Returns and Refunds Policy.
12. Taxes and Customs
Applicable taxes and other charges are determined by the details shown on the product page, at checkout, and in the order confirmation.
Unless the applicable pricing or checkout information expressly states that a tax or charge is included in the displayed price, you should not assume that all applicable taxes have already been included.
For shipments that require customs procedures, we will coordinate with the relevant logistics provider according to the applicable shipping arrangement. Any additional taxes or fees, where relevant, will depend on the shipment, the disclosures provided for the order, and applicable law.
We do not represent that every shipment is free from all additional charges unless that statement is supported by the actual arrangement for the relevant order.
13. Carrier Disruptions and Unforeseen Events
Shipping may be affected by weather, natural disasters, transportation interruptions, public holidays, carrier operational issues, or other unforeseen circumstances.
When such circumstances affect a shipment, we will make reasonable efforts to help check the shipment status and coordinate with the carrier where appropriate.
This section describes circumstances that may affect delivery schedules. It does not provide a blanket exemption from our legal obligations or limit any consumer rights available under applicable law.
14. Contact Us
For questions about shipping, tracking, damaged items, missing packages, or address changes, please contact us using the information below.
To help us review your request, include your order number and any relevant tracking information.
Store Name: Solvianeira
Email: client@solvianeira.com
Phone: +1 (330) 563-8074
Mailing Address: 1005 Clarendon Ave SW, Canton, OH 44710, United States
Customer Service Hours: Monday–Friday, 9:00 AM–12:00 PM and 2:00 PM–6:00 PM.
15. Policy Updates and Applicable Rights
We may update this Shipping Policy to reflect changes in our shipping procedures, logistics arrangements, or applicable legal requirements. The updated version will be published on our website with its corresponding revision date.
Specific orders should be interpreted in conjunction with the policy applicable to the purchase, the order confirmation, and relevant legal requirements.
If any provision of this policy conflicts with applicable law, the applicable legal requirements will prevail. Nothing in this policy is intended to exclude, waive, or restrict consumer rights that cannot lawfully be excluded or restricted.