This Privacy Policy explains how Solvianeira (“we,” “us,” or “our”) collects, uses, stores, discloses, and protects personal information when you visit or use solvianeira.com, browse products, create an account (if available), place an order, purchase furniture, contact customer service, or use other features of our website.
We are committed to handling personal information transparently, responsibly, and in accordance with applicable law. This policy is intended primarily for consumers in the United States. We also address certain international privacy requirements where they apply to our activities.
Please review this Privacy Policy before using our website. Where applicable law requires consent for a particular processing activity, we will obtain that consent as required. Visiting or using our website does not, by itself, constitute consent to every type of personal information processing.
1. Scope of This Privacy Policy
This Privacy Policy applies to personal information we process when you:
Visit, browse, or interact with our website.
Create an account, if account registration is available.
Place an order, purchase products, or provide billing and shipping information.
Contact customer service, submit a complaint, or request a return or refund.
Submit information through website forms or other enabled features.
Interact with necessary website technologies that process access, device, or security-related information.
This policy describes our own personal information processing practices. Payment providers, shipping carriers, website infrastructure providers, and other third parties may process information under their own privacy policies and practices.
This Privacy Policy should be read together with our other applicable website policies. For information about cookies and similar technologies, please review our Cookie Policy.
This policy does not replace third-party privacy policies or limit consumer rights that cannot legally be waived or excluded.
2. Information We Collect
The categories of personal information we collect depend on how you interact with our website, which features you use, and applicable law.
2.1 Information You Provide
When you place an order, contact customer service, or use website features, we may collect the following information:
Contact information: Your name, email address, phone number, billing address, and shipping address.
Order information: Order numbers, products purchased, quantities, delivery details, order status, and related transaction records.
Customer service information: Inquiries, complaints, return requests, refund requests, and information you provide when seeking assistance.
Account information: Account-related information and login credentials, if account registration is available.
Other information you voluntarily provide: Information submitted through contact forms or other website features.
Please avoid submitting sensitive personal information that is unnecessary to resolve your inquiry.
2.2 Transaction and Payment Information
We may process information associated with your purchases, including order totals, payment status, transaction references, refund records, and payment confirmations.
Payments may be processed by third-party payment processors or payment service providers. Depending on the payment method and provider, those providers may collect and process payment card details or other payment credentials directly.
We do not represent that we directly collect or store complete payment card numbers, card security codes, or other complete payment credentials. The information we receive and retain depends on the payment services and technical arrangements actually used for your transaction.
2.3 Technical and Usage Information
When you visit our website, certain information may be collected automatically through server logs and necessary website technologies. Depending on our actual website configuration, this information may include:
Internet Protocol (IP) address.
Browser type and version.
Device type and operating system information.
Date and time of access.
Pages viewed and general interaction records.
Referring pages or URLs, where available.
Website performance, diagnostic, and security-related records.
We may use this information as reasonably necessary to operate the website, maintain security, diagnose technical issues, and understand website functionality.
Analytics or advertising-related information will be collected only if the relevant technologies are actually implemented and their use is permitted by applicable law.
2.4 Sensitive Personal Information
We do not assume that we collect sensitive personal information simply because such information may be relevant under certain privacy laws.
If our actual business activities or technical configuration involve sensitive personal information as defined by applicable law, we will address the relevant notice, use limitation, and other obligations based on the information involved and the applicable legal requirements.
We will not use personal information for purposes unrelated to the purposes for which it was collected without an appropriate legal basis or any notice or consent required by law.
3. How We Use Personal Information
We may use personal information for the following purposes, as appropriate and subject to applicable law:
Order processing and fulfillment: To receive, confirm, manage, and fulfill purchases.
Shipping and delivery: To arrange shipment, provide delivery updates, and address delivery issues.
Payments and refunds: To facilitate payments, process order cancellations, manage returns, and issue refunds.
Customer service: To respond to inquiries, complaints, product concerns, and requests for assistance.
Order-related communications: To send order confirmations, shipping updates, refund notifications, and other communications necessary to fulfill your requests.
Website operation: To maintain website functionality, troubleshoot errors, and support enabled features.
Security and fraud prevention: To detect, investigate, and help prevent fraud, unauthorized access, abuse, and other unlawful activity.
Business records and legal compliance: To maintain necessary records, resolve disputes, and comply with applicable legal obligations.
Website improvement: To evaluate and improve website performance and user experience where legally permitted.
Marketing communications: To send promotional communications where appropriate and in accordance with applicable consent, notice, and opt-out requirements.
We seek to limit our use of personal information to the purposes described at the time of collection, purposes reasonably related to those purposes, or other purposes permitted by law.
If a new processing purpose requires additional notice or consent, we will take the steps required by applicable law.
4. Cookies and Similar Technologies
Our website may use necessary cookies and similar technologies to support basic website functions, maintain security, manage shopping cart activity, remember relevant settings, and provide features you choose to use.
Depending on the technologies actually enabled on our website, other cookies or similar technologies may be used for analytics, personalization, or advertising. This policy does not represent that any particular analytics platform, advertising pixel, or tracking tool is currently in use.
Where applicable law requires prior consent for non-essential cookies or similar technologies, we will obtain the required consent before activating those technologies.
Where available and required by law, you may use our privacy settings or consent management tools to adjust your preferences or withdraw consent.
If we use regulated advertising or tracking technologies, we will provide the notices, consent mechanisms, or opt-out methods required by applicable law. Where applicable California privacy law requires us to recognize or process Global Privacy Control (GPC) signals or other qualifying opt-out signals, we will do so as required.
For more information about cookie categories, purposes, retention periods, third-party involvement, and available controls, please review our Cookie Policy.
5. How We Share Personal Information
We may disclose personal information to third parties when reasonably necessary to operate our website, fulfill orders, provide services, maintain security, or comply with applicable law.
Depending on our actual business arrangements, recipients may include the following categories.
5.1 Payment Service Providers
We may provide relevant order and transaction information to payment processors or payment service providers to facilitate payments, verify transaction status, process refunds, prevent fraud, and resolve payment-related issues.
Payment providers may independently process certain payment information under their own privacy policies and applicable requirements.
5.2 Shipping and Delivery Providers
We may provide your name, shipping address, phone number, order details, and other information reasonably necessary to arrange shipment, track deliveries, and resolve delivery issues to shipping carriers and delivery providers.
5.3 Website Hosting, Infrastructure, and Security Providers
If we use third-party providers for website hosting, technical infrastructure, maintenance, data processing, or security, we may disclose relevant information to them to the extent necessary to provide those services.
5.4 Customer Support and Communication Providers
If we use third-party tools to manage customer inquiries, email communications, or after-sales requests, relevant personal information may be processed through those tools to help us respond to you and maintain necessary service records.
5.5 Analytics, Advertising, and Marketing Providers
Only if relevant services are actually enabled may we disclose personal information or online identifiers to analytics, advertising, or marketing providers for their applicable purposes, subject to the notices, consent, and opt-out requirements of applicable law.
We do not represent that any specific analytics, advertising, or marketing service is currently in use unless it has been verified as part of our website configuration.
5.6 Legal and Regulatory Disclosures
Where permitted or required by applicable law, we may disclose necessary information to comply with laws, regulations, legal processes, or valid governmental requests, or to establish, exercise, or defend legal claims, investigate fraud, protect rights, or address security concerns.
5.7 Business Transactions
If a merger, acquisition, financing, restructuring, or sale of business assets occurs, personal information may be disclosed to relevant parties where appropriate, subject to applicable law and necessary safeguards.
5.8 Restrictions on Service Provider Processing
Where required by law and applicable to the relevant service relationship, we will use appropriate contractual or other safeguards to restrict service providers processing personal information on our behalf to authorized purposes.
We do not characterize every third-party disclosure as a “sale” or “sharing” under privacy law. Those terms may have specific legal meanings depending on the actual arrangement and applicable jurisdiction.
If a disclosure constitutes a sale, sharing, targeted advertising activity, or another regulated processing activity under applicable law, we will provide the notices, opt-out methods, and other protections required by that law.
6. Sale, Sharing, and Targeted Advertising
For individuals protected by applicable privacy laws, certain disclosures or uses of personal information may trigger specific disclosure obligations or opt-out rights.
Terms such as “sale,” “sharing,” and “targeted advertising” must be assessed according to the definitions in the relevant law and the actual processing activities. A transfer of information to a third party does not automatically constitute a sale or sharing under every privacy law.
We will determine whether these activities occur based on our actual data practices and applicable law.
If we do not engage in a particular regulated sale or sharing activity, we will not state that such activity occurs without a factual basis. If our actual activities constitute a regulated activity, we will provide the disclosures and opt-out mechanisms required by applicable law.
For individuals covered by applicable California privacy law, if we engage in a sale of personal information or sharing for cross-context behavioral advertising as defined by law, we will provide applicable opt-out rights and honor qualifying requests and GPC signals as required.
7. Data Retention and Storage
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including order fulfillment, customer service, recordkeeping, security, dispute resolution, and compliance with applicable legal obligations.
Retention periods depend on the type of information, the reason it was collected, the nature of the transaction, applicable legal requirements, and other relevant circumstances.
For example:
Order and transaction records may be retained as necessary for accounting, tax, payment, consumer protection, and other applicable legal or business requirements.
Customer service records may be retained for as long as reasonably necessary to resolve inquiries, manage returns or refunds, address complaints, and meet relevant recordkeeping obligations.
Account information, if accounts are available, may be retained while an account is active and for an appropriate period afterward, subject to applicable law and legitimate recordkeeping needs.
Technical and security records may be retained for periods appropriate to website operation, troubleshooting, fraud prevention, and security investigations.
When personal information is no longer reasonably necessary, we will take appropriate steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law and reasonable data management procedures.
If personal information is processed or stored by third-party service providers, that processing may also be subject to their systems, security practices, contractual arrangements, and applicable legal obligations.
Where applicable California privacy law requires disclosure of retention periods or the criteria used to determine them, we will provide the relevant information based on the actual categories of personal information and the purposes for which they are processed.
8. Data Protection and Security
We take reasonable technical and organizational measures designed to reduce the risk of unauthorized access, disclosure, loss, misuse, destruction, or alteration of personal information, taking into account the nature of the information, processing risks, and applicable law.
Depending on our actual systems and business arrangements, these measures may include:
Restricting access to personal information to authorized individuals with legitimate business needs.
Applying appropriate safeguards to information during transmission and storage.
Maintaining reasonable procedures for identifying, reporting, and responding to suspected security incidents.
Monitoring relevant systems for security risks where appropriate.
Establishing appropriate security and confidentiality expectations for service providers processing personal information on our behalf.
We do not claim to hold any specific security certification or use a particular encryption technology unless that claim has been verified.
No internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.
If a personal information security incident occurs, we will assess and respond to it in accordance with applicable law, including any required investigation, mitigation, and notification obligations.
9. Legal Bases for Processing Personal Information
The legal rules governing personal information depend on the relevant jurisdiction, the nature of the processing activity, the information involved, and the circumstances.
9.1 Legal Bases Under the GDPR
The General Data Protection Regulation (GDPR) applies only where its territorial and material requirements are met. If the GDPR applies to a particular processing activity, we may rely on one or more of the following legal bases, as appropriate:
Performance of a contract: Processing necessary to perform a contract with you or to take steps at your request before entering into a contract, such as processing an order, arranging delivery, or handling a return or refund.
Compliance with a legal obligation: Processing necessary to comply with a legal obligation applicable to us.
Legitimate interests: Processing necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights and freedoms. Depending on the circumstances, these interests may include website security, fraud prevention, service maintenance, and business operations.
Consent: Processing based on your valid consent where consent is required or is the legal basis relied upon, such as for certain optional technologies or communications where applicable law requires consent.
Where processing is based on consent, you may withdraw your consent at any time using the available method or by contacting us. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
Where we rely on legitimate interests under the GDPR, you may have the right to object in certain circumstances. We will handle such requests in accordance with applicable law.
9.2 United States Privacy Laws
The United States does not have one comprehensive federal privacy law that applies uniformly to every ecommerce business and every category of personal information. Different federal and state laws may apply depending on the business, the consumer's location, the information involved, and the relevant activity.
We will handle personal information in accordance with the federal and state privacy laws that apply to our activities. Depending on the applicable law, this may include obligations concerning privacy notices, data security, consumer access, correction, deletion, consent, or the ability to opt out of certain processing activities.
California's Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), applies only where its legal requirements are met. Selling products to consumers in the United States does not, by itself, mean that every state privacy law applies to every processing activity.
Where a law requires a particular notice, legal basis, consent, or consumer choice, we will address that requirement as applicable. This section does not expand or limit rights provided by applicable law.
10. Your Privacy Rights and Choices
Depending on your location, applicable law, and the circumstances of the processing, you may have certain rights regarding your personal information. These rights are not identical in every jurisdiction.
10.1 Right to Know and Access
Where required by applicable law, you may request confirmation of whether we process your personal information and access to information about our collection, use, disclosure, or other processing of that information.
Depending on the law that applies, this may include information about the categories of personal information collected, the sources of that information, the purposes of processing, and the categories of recipients.
10.2 Data Portability
Where applicable law provides this right, you may request a copy of certain personal information in a portable format, subject to legal conditions and limitations.
10.3 Right to Correction
You may request correction of inaccurate personal information we maintain about you, subject to applicable legal requirements and limitations.
10.4 Right to Deletion
You may request deletion of personal information where applicable law provides that right.
We may retain certain information where permitted or required by law, including information reasonably necessary to complete transactions, provide requested services, comply with legal obligations, maintain required business records, resolve disputes, investigate security incidents, or prevent fraud.
If we cannot fulfill a deletion request in full, we will handle the request and explain applicable limitations to the extent required by law.
10.5 Withdrawal of Consent
Where we process personal information based on your consent, you may withdraw that consent using the available method or by contacting us.
Withdrawal does not affect processing that was lawful before withdrawal. It also does not necessarily require us to stop all processing where another valid legal basis applies and the law permits that processing.
10.6 Opt-Out Rights
Depending on applicable law and our actual processing activities, you may have the right to opt out of certain activities, including:
The sale of personal information as defined by applicable law.
Sharing personal information for cross-context behavioral advertising, where covered by applicable law.
Targeted advertising or other regulated processing activities covered by applicable law.
We will determine whether these rights apply based on the relevant legal definitions and the activities actually conducted. Where an opt-out right applies, we will provide or honor an appropriate method for exercising it as required by law.
For individuals covered by applicable California privacy law, if the relevant law provides a right to opt out of the sale or sharing of personal information, we will provide the applicable mechanism based on our actual processing activities.
If our actual collection or use of sensitive personal information triggers specific rights under applicable law, we will provide the required notices and methods for exercising those rights.
10.7 Marketing Preferences
You may opt out of promotional emails by following the unsubscribe instructions included in those messages, where provided.
Even if you opt out of promotional communications, we may continue to send non-promotional messages necessary to fulfill your orders or respond to your requests, such as order confirmations, shipping updates, customer service replies, and refund notifications.
10.8 How to Submit a Privacy Request
To submit a privacy request or ask a question about how we handle personal information, email client@solvianeira.com.
Please clearly describe your request and provide the information reasonably necessary for us to understand and review it. Do not send payment card security codes, passwords, or other unnecessary sensitive information.
To protect personal information, we may take reasonable steps to verify your identity or confirm an authorized agent's authority, where permitted or required by applicable law.
Verification procedures will be proportionate to the nature and sensitivity of the request and will comply with applicable law. We will not impose unreasonable requirements on privacy requests.
We will respond within the time required by applicable law. If an extension is legally permitted and necessary, we will provide any required notice.
If we deny all or part of a request and applicable law requires an explanation or appeal process, we will provide the required information.
We will not unlawfully discriminate against you for exercising privacy rights protected by applicable law.
11. Additional Privacy Information for California Residents
This section applies only to the extent that relevant California privacy laws apply to our business and the processing activities involved.
11.1 Categories of Personal Information and Purposes
Depending on our actual business activities, we may collect the following categories of personal information:
Identifiers and contact information: Such as names, email addresses, phone numbers, billing addresses, and shipping addresses.
Commercial information: Such as purchase records, order details, transaction records, return records, and refund records.
Internet or electronic network activity information: Such as IP addresses, website access records, page interactions, and related technical logs.
Account information: If account registration is available, information associated with user accounts.
Communications information: Such as inquiries, complaints, and after-sales communications submitted to customer service.
Other information: Information you voluntarily submit through website features that is relevant to a transaction or request.
We may process these categories to complete transactions, arrange delivery, provide customer service, maintain website security, prevent fraud, maintain necessary records, comply with legal obligations, and pursue other lawful purposes described in this policy.
The categories actually collected depend on website functionality, your interactions, and our actual business configuration. Listing a category here does not mean we necessarily collect every type of information within that category.
11.2 Sources of Personal Information
Depending on our actual processing activities, personal information may come from:
Information you provide directly.
Information generated through necessary technologies when you interact with our website.
Service providers involved in completing transactions or providing services, where applicable.
Other sources permitted by law.
The actual sources depend on the relevant processing activity.
11.3 Categories of Recipients
Depending on our actual business arrangements, we may disclose relevant personal information to payment providers, shipping providers, website hosting and security providers, customer support providers, and other necessary service providers.
Where applicable California privacy law requires disclosure of the categories of personal information disclosed, the categories of recipients, the purposes of disclosure, or other related information, we will provide those details based on our actual data practices.
11.4 Sale, Sharing, and Retention
California law gives specific meanings to “sale” and “sharing” of personal information. If our actual data practices constitute a sale or sharing under applicable law, we will provide the required disclosures and applicable opt-out rights.
If such activities do not occur, we will not claim that they occur without a factual basis.
Retention periods or the criteria used to determine them must reflect the actual information categories, processing purposes, business needs, and applicable legal requirements. We do not promise a single fixed retention period for all personal information.
11.5 Exercising California Privacy Rights
If the CCPA/CPRA applies to you and the relevant processing activities, you may have rights to know, access, correct, delete, and obtain portable copies of certain personal information, as well as to opt out of certain sales or sharing activities and exercise other applicable rights.
In certain circumstances, you may also have rights relating to sensitive personal information. The availability and scope of these rights depend on the information involved, the processing purposes, and applicable law.
You may submit a privacy request through client@solvianeira.com. We will verify requests and respond within applicable legal deadlines, and provide any required appeal or further review process.
If applicable law requires us to provide a dedicated opt-out link, privacy settings interface, or another specific mechanism, we will provide the appropriate method based on our actual activities and legal obligations.
12. Children's Privacy
Our website is intended for general consumers and is not specifically directed at children where applicable law restricts the collection of their personal information.
We do not knowingly collect children's personal information in circumstances where doing so would violate applicable law. Age thresholds, parental consent requirements, and other protections depend on the law applicable to the relevant activity.
If we learn that we have collected a child's personal information in violation of applicable law, we will take reasonable steps to address the situation as required by law.
If you believe a child has provided personal information to us in circumstances that raise a privacy concern, please contact client@solvianeira.com.
13. International Data Transfers
Depending on the service providers and technical arrangements actually used, personal information may be processed in the United States or other jurisdictions.
The locations where information is processed, the relevant data flows, and the safeguards that apply depend on our actual arrangements and applicable law. We do not represent that all personal information is stored exclusively in the United States unless that has been verified.
Where the GDPR applies and personal information is transferred to a country or international organization without an applicable adequacy decision, we will use an appropriate transfer mechanism and any additional safeguards required by applicable law.
Depending on the circumstances, such safeguards may include applicable standard contractual clauses or another legally recognized transfer mechanism.
We will also address international processing or transfer requirements imposed by other applicable privacy laws where relevant.
14. Third-Party Websites and Services
Our website may contain links to third-party websites or use third-party services to facilitate payments, shipping, communications, and other functions.
When you visit a third-party website or interact directly with a third-party service, that party may collect and process information under its own privacy policy and terms. We do not control the independent privacy practices of third parties.
We encourage you to review the privacy information provided by relevant third parties before submitting personal information to them.
This section does not limit any responsibilities we may have under applicable law for our own processing activities or for service providers acting on our behalf.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service provider arrangements, or applicable legal requirements.
We will publish the revised policy on our website and update the effective date as appropriate.
If applicable law requires advance notice, renewed consent, or another action before a change takes effect, we will take the required steps. Updating this webpage alone does not mean you have consented to a new processing activity where consent is legally required.
We encourage you to review this page periodically to stay informed about our privacy practices.
16. Contact Us
If you have questions about this Privacy Policy or wish to submit a request concerning your personal information, you may contact us using the information below.
Website: solvianeira.com
Email: client@solvianeira.com
Address: 1005 Clarendon Ave SW, Canton OH 44710, United States
Phone: +1 (330) 563-8074
Customer Service Hours:
Monday–Friday, 9:00 AM–12:00 PM and 2:00 PM–6:00 PM
For privacy requests, please email us with a clear description of your request. We will review and respond in accordance with applicable law.