Contact Information
We're Here to Help
Whether you have questions about our furniture, need help checking an order, or would like information about shipping, order cancellations, returns, or refunds, we're here to help you find the information you need.
For order-related inquiries, please include your order number and a brief description of your question so we can better understand your request.
Contact Us
Website: https://solvianeira.com
Email: client@solvianeira.com
Phone: +1 (330) 563-8074
Address: 1005 Clarendon Ave SW, Canton OH 44710, United States
You can reach us by email or phone for questions about our products, orders, or shopping experience.
Customer Service Hours
Our customer service hours are:
Monday–Friday: 9:00 AM–12:00 PM
Monday–Friday: 2:00 PM–6:00 PM
These are our regular customer service hours. When contacting us, please provide clear and accurate information to help us understand your inquiry. We do not guarantee a specific response time for every request.
How We Can Help
You can contact us about the following topics:
Product Inquiries: Questions about our furniture categories and available product information.
Order Status: Assistance with checking your order status or addressing other order-related questions.
Order Cancellations: Requests to cancel an order. Cancellation eligibility depends on the current order status and our applicable cancellation policy.
Shipping and Delivery: Questions about shipping coverage, delivery progress, tracking information, or delivery issues.
Returns and Refunds: Information about return requests, refund eligibility, and applicable procedures.
Website and Shopping Assistance: Questions or concerns encountered while browsing our website or placing an order.
Order cancellation, return, and refund requests are handled in accordance with the applicable policies, the circumstances of the order, and relevant laws. Submitting a request does not guarantee approval.
For more details, please review the relevant policies:
Cancellation Policy
Returns and Refunds Policy
Shipping Coverage
We offer shipping across the United States.
Shipping fees, order processing times, estimated transit times, and other delivery conditions are explained in our shipping policy. Estimated delivery times are not guaranteed delivery dates.
Our Furniture Categories
Our website offers the following furniture categories to help you browse according to your space and everyday needs:
Living Room Furniture
Dining Room Furniture
Entryway Furniture
Storage Furniture
You can explore the categories that best suit your home and preferences. If you have questions about a product, please contact us using the details listed above.
Before You Contact Us
To help us understand your inquiry, please include your order number when asking about an existing order and briefly explain the issue.
If you are reporting damaged merchandise or a delivery problem, you may also provide relevant photos or other information that helps describe the situation.
For your security, do not send passwords, full payment card numbers, or other sensitive information through ordinary email or standard contact channels.
For information about how personal information is handled, please review our Privacy policy.
Thank You for Reaching Out
Thank you for visiting Solvianeira. We welcome your questions about our products, orders, and shopping experience.
If you need assistance, please contact us by email or phone using the information provided on this page.