Every Order Starts with Clear Payment Information
Buying furniture involves more than choosing the right pieces for your home. Before placing an order, it is important to understand what you are purchasing, where it will be delivered, and how much you will pay.
This page explains the card payment options intended for our website, what to review before checkout, and how to handle common payment issues. We encourage you to take a moment to review your order details before submitting payment so you can make an informed purchasing decision.
Accepted Payment Methods
The card brands intended to be offered on our website are:
JCB
Visa
Mastercard
American Express
Discover
Diners Club
Available payment options may depend on the checkout configuration, card status, and authorization decision of the card issuer. Listing a card brand does not guarantee that every card issued under that brand will be accepted.
If your preferred card does not appear as an available option, or your payment cannot be completed, review the payment options shown at checkout and contact your card issuer or our customer service team if needed.
Before You Submit Your Order
Payment is only one part of completing an online purchase. For furniture orders that require delivery, your selected items, shipping information, and final order total deserve careful attention as well.
1. Check Your Items and Quantities
Review the items in your shopping cart to make sure they match your selections and that the quantities are correct. Make any necessary changes before proceeding.
2. Verify Your Shipping Information
Check the shipping information requested during checkout for accuracy. Incorrect address details may affect delivery, so review them carefully before submitting your order.
3. Review Product Prices and Shipping Fees
Check the product prices, applicable taxes, shipping fees, and order total displayed at checkout. If the amount differs from what you expected, review your order details and applicable charges before continuing.
4. Confirm the Final Amount
Use the applicable charges and order total displayed during checkout to understand the amount due. The product price alone may not reflect the full cost of your order.
How Shipping Fees Are Calculated
Our current standard shipping policy provides the following rates:
Orders under $89.99: An $8.99 shipping fee applies.
Orders totaling $89.99 or more: Free standard shipping.
The applicable shipping charges should match your order details and the information displayed at checkout. For details about shipping coverage within the United States, order processing, and estimated transit times, please review our shipping policy.
Applicable taxes and the final order total should also be reviewed at checkout. Taxes may vary according to the order and applicable tax requirements, so do not assume that every order will have the same tax amount.
From Shopping Cart to Payment
The online shopping process generally involves the following steps. The exact options and instructions depend on the checkout features available on our website.
Choose Your Furniture: Browse our products and add the items you want to your shopping cart.
Review Your Cart: Check your selected items, quantities, and other order details.
Confirm Shipping Information: Review the shipping information requested during checkout.
Select an Available Payment Method: Choose an eligible card payment option displayed on the checkout page.
Enter and Review Payment Details: Provide the required information and check your entries before submitting.
Submit Your Order and Check Its Status: Once submitted, your payment must go through the applicable authorization process. Follow the website's actual order process to review any subsequent confirmation information.
Submitting payment information does not guarantee that a transaction will be approved. Please refer to the actual payment status and order information.
Why Might a Card Payment Fail?
A failed payment does not necessarily mean that all your order information is incorrect. Transactions generally require authorization from the card issuer or relevant payment processor. The outcome may depend on factors such as card status, the information entered, and the issuer's authorization decision.
If your payment cannot be completed, consider these steps:
Check that your payment information is accurate.
Confirm that your card is active and available for the transaction.
Check whether your card issuer requires additional verification or action.
Contact your card issuer if you need more information about a declined transaction.
If the issue remains unresolved, contact our customer service team.
If you are unsure whether your payment went through, review your order information and transaction records before trying again. This can help reduce the risk of unintended duplicate transactions.
Payment Information and Privacy
Please submit payment information through the checkout process available on our website, and take reasonable steps to protect your account and card details.
To help limit unnecessary exposure of sensitive information:
Do not send your full card number or card security code through ordinary email.
Do not share account passwords or other unnecessary sensitive authentication information with customer service.
Keep your account credentials private.
Review your card transactions regularly.
If you notice an unfamiliar or potentially unauthorized transaction, contact your card issuer promptly.
For information about how personal information is collected, used, and handled, please review our privacy policy. No online payment method is entirely free from risk, so it is important to remain attentive to your account and transaction activity.
What to Do If Your Payment Status Is Unclear
If you experience a declined payment, an unclear transaction status, a suspected duplicate charge, or another payment-related issue, you can contact us and explain what happened.
To help us understand your inquiry, provide relevant order information when available and briefly describe the issue. Do not send your full card number, card security code, password, or other sensitive payment credentials through ordinary email.
If you suspect a duplicate charge or an unauthorized transaction, review your transaction records and contact your card issuer promptly when necessary. Your issuer can explain the transaction and advise you about available dispute procedures based on your circumstances.
We cannot guarantee that every transaction dispute can be reversed directly through customer service. The available resolution depends on the transaction details and the procedures of the relevant institutions.
Contact Customer Service
Email: client@solvianeira.com
Phone: +1 (330) 563-8074
Address: 1005 Clarendon Ave SW, Canton OH 44710, United States
Customer Service Hours:
Monday–Friday: 9:00 AM–12:00 PM
Monday–Friday: 2:00 PM–6:00 PM
Related Shopping Policies
Payment is one part of the overall shopping process. For more information about shipping, order cancellations, returns and refunds, or personal information, please review the relevant policies below.
Cancellation Policy
Returns and Refunds Policy
Please refer to the published policy pages for the applicable terms and details.
One Last Check Before You Pay
Before submitting your order, make sure your selected items and quantities are correct, your shipping information is accurate, the applicable charges are clear, and you understand the final amount displayed at checkout.
If you have questions about a payment option or transaction status, take a moment to verify the relevant information before proceeding.
We want our payment information to help you approach your furniture purchase with greater clarity and confidence.